Draft for legal review, not yet in force.

Refunds and cancellations

Astitva, a product of Velcro Ventures OPC Private Limited
Last updated: [date of publication]

This page says when you can cancel, and when you get your money back. They are the rules of our terms of use (sections 5, 6 and 7), gathered on one page. This page adds nothing to them.

Sessions with practitioners (from [version])

• Paying. You pay through Razorpay when you book. We hold the time for 15 minutes while you pay. The session is confirmed only when your payment comes through.
• If you cancel 12 hours or more before the start, you get a full refund.
• If you cancel less than 12 hours before the start, or do not attend, there is no refund. The practitioner is paid, because the time was kept for you.
• If the practitioner cancels, you get a full refund. If the practitioner does not come, raise a dispute, and you get a full refund once we confirm it.
• If something goes wrong, raise a dispute from the booking, at any time until 24 hours after the session ends. The practitioner's payment is held until then. We will come back to you within a day, read both sides, and decide: pay the practitioner, refund you, or split it. We tell you what we decided and why.
• Refunds go back to the way you paid, within 5 to 7 working days.

Tests from home (from [version])

• Paying: [at collection, or online through Razorpay when you book, to confirm].
• Cancelling: [proposed: free until 12 hours before the collection slot, as for sessions; no refund once the sample has been collected].

Astitva Plus (from [version])

• Google Play takes the payment, and Plus renews each [month or year] until you cancel.
• To cancel, open the Play Store app, then Payments and subscriptions. Plus stays open until the end of the period you have paid for.
• Refunds follow Google Play's refund policies. You can also write to us at [contact email].

Questions

Write to [contact email]. Our grievance officer is [grievance officer's name], at [grievance email].