Draft for legal review, not yet in force.
Grievances and contact
Astitva, a product of Velcro Ventures OPC Private Limited
Last updated: [date of publication]
Who we are
Velcro Ventures OPC Private Limited
Registered address: [registered address]
Corporate identity number (CIN): [CIN]
Email: [contact email]
Phone: [phone number]
Grievance officer
[grievance officer's name], [designation]
Email: [grievance email]
Phone: [phone number]
Address: [registered address]
Write to the grievance officer about anything: a post in the circle, your personal data, a booking, a payment or a refund, or how we have treated you. Practitioners can write about anything too: an application, a payout, or a concern about a session. The same person answers questions about how we use your personal data.
Takedown requests
To ask us to take down something posted in the circle, write to [takedown email]. You do not need an Astitva account.
If you do have an account, reporting the post in the app is faster: it hides the post from everyone at once.
What to include
- Your name, and the email address of your Astitva account if you have one.
- What it is about. For a post, the name it was posted under, roughly when, and some of its words.
- What you would like us to do.
For a request about your personal data, we may ask you to show the account is yours before we act. Our first reply gives you a reference number, so you can follow up.
How quickly we act
| What you send us | What we do, and by when |
|---|---|
| Any complaint | We acknowledge it within 24 hours and resolve it within 7 days. |
| A request to take down a post that breaks the law | We act on it within 36 hours. |
| A post that shows a person's private parts, nudity or a sexual act, or that pretends to be someone, including a faked or altered image | We take it down within 2 hours. |
| A request about your personal data: to see it, correct it, erase it, or nominate someone | We acknowledge it within 24 hours and resolve it within [proposed: 7 days, like any complaint]. |
Orders from a court or a government agency also go to the grievance officer, and we act on them within 3 hours.
These times come from the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, as amended in 2026; the Consumer Protection (E-Commerce) Rules 2020; and the Digital Personal Data Protection Act 2023 and its rules. Where they differ, we keep to the shortest.
If you are not satisfied
- About a post, or a decision we made about one: you can appeal to the Grievance Appellate Committee within 30 days of our decision, at gac.gov.in.
- About your personal data: once you have used our process, you can complain to the Data Protection Board of India.
- About a paid session or test: you can call the National Consumer Helpline on 1915, or file a complaint with a consumer commission.
This is not a crisis line
If you are in danger, or thinking about harming yourself, call Tele-MANAS on 14416 or 1-800-891-4416. It is free and open at any hour. In a medical emergency, call 112 or go to the nearest hospital.
If you are worried about someone in the circle, report their post and choose "I am worried about this person". Those reports are read first.